Shipping & Returns Policy
Main Shipping Terms
- FREE expedited shipping on orders of $70 CAD or more (before taxes and shipping) anywhere in Canada. May not apply to special promotions or clearance items.
Orders under $70 CAD are subject to a $12 CAD economy shipping fee (GST/HST included).
- FREE shipping in the United States for orders over $130 CAD. May not apply to special promotions or clearance items.
- All orders require 1-3 business days of processing time unless otherwise noted on the product page
Order Processing Time
All orders require 1-3 business days for Love Health to pick, pack and prepare for shipping. For some large quantity / whole sale orders may take longer time. Please note shipping time quoted does not include processing time.
Shipping Time (Please note shipping time quoted does not include processing time.)
Standard Shipping – by Canada Post
Canada: Estimated shipping time: 1-10 business days depends on the destination.
United States: Estimated shipping time: 1-2 weeks depends on the destination.
International (excluding Mainland China): Estimated shipping time: 1-3 weeks depends on the destination.
Mainland China (by SINO Canada): Estimated shipping time: 2-4 weeks.
Express Shipping – by DHL Express
United States: Estimated shipping time: 2-5 business days.
International: Estimated shipping time: 2-5 business days. (please note some counties may not be able to ship by Express Shipping due to the custom issue)
Shipping Costs & Customs
Please use our shipping calculator to check the shipping cost for your order. Each shipment rates vary based on total package weight and final destination. All pricing does not include duties, insurance costs, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. It is the responsibility of the customer to be aware of the Customs policies of the receiving country, as well as what items may be prohibited from import. We do everything possible to ensure smooth Customs processing however we are not responsible if Customs of the receiving country rejects or confiscates a parcel.
Please be advised that parcels shipping via DHL cannot exceed 12 bottles to Taiwan and 8 bottles to Korea due to custom policies. Orders greater than the restricted quantity will be shipped in separate boxes to avoid duty fees and a customer care representatives will give notification regarding the adjusted shipping and handling fees which the customer will be responsible for.
It is very important to us that you are happy and satisfied with your purchase. We accept returns of unused, unopened items within 30 days of the purchase date. Opened or used products, or any items marked as non-refundable are not within our return policy.
Please note that we are not the manufactures of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact with the manufacture at the number on the packaging.
If your return is the result of our error, the cost of the return shipping is free. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the refund. Once your return has been received, we will issue the refund within 14 days.
If you would like to make a return request, please contact our customer service with your order number/invoice number, the product(s) that you would like to return, and the reason for the return. Our customer service will be happy to help with the solution.